Subscriber Service & Support
True North Broadband provides telephone support Monday to Friday, 8:00am to 4:30pm. You can reach us at 218.663.9030 or 877.602.7769.
For after-hours support, please call the numbers above and follow the prompt to transfer to True North after-hours support. You can then leave a message for a technician to call you back. After hour support for residential subscribers is available Monday to Friday, 8:00am to 8:00pm and Saturday to Sunday, 8:00am to 4:30pm. Emergency support for businesses is available 24/7.
True North Broadband reserves the right to charge a support fee if the issue is not found in True North’s equipment or network. True North Broadband will notify you of any applicable charges before you incur the charges.
In the event that True North requires the dispatch of a technician to troubleshoot the problem, a charge of $100 per hour will be billable, unless the trouble is found to be with True North equipment, in which case, no charge will be assessed.